Here are some common questions asked by customers. Should you have additional questions please direct them to us at the email address below and your questions will be answered via email and our FAQ page will be updated to reflect any new questions which may come in to us.

Q How soon will the order ship once it is placed?
A In most cases it will ship in 2 to 3 business days.

Q How will my order ship?
A The order will ship either UPS if there are more than 2 to 3 puppets. This depends on
weight and size. Should the order be fairly small, then it will ship via United States
Postal Service.

Q Do you accept credit cards?
A Yes, we accept Master Card, Visa and Discover.

Q Will I get an order acknowledgement?
A You will get an acknowledgement within 24 hours. It will be sent to the email address
you provided at the time of placing the order.

Q How can I contact The Puppet Mall with questions?
A We would be more than happy to answer any questions you might have. Simply email
us at: yourbutterfly@sbcglobal.net

For Full Line of Puppets click here.....

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The Puppet Mall and Monarch Sales are trademarks and/or registered trademarks of Monarch Sales in the United States and other countries.